Terms & Conditions

1. About SMP By Lux

SMP By Lux is a brand operated by:

Luxmi Petticrew, sole trader, trading as Lux Aesthetic Studio

References in these Terms to “SMP By Lux”, “we”, “us” or “our” mean Luxmi Petticrew trading as Lux Aesthetic Studio in connection with the SMP By Lux brand and services.

2. About These Terms

By accessing or using this website, you agree to use it in accordance with these Terms & Conditions.

If you do not agree with these Terms, you should not use the website.

These Terms relate primarily to use of the SMP By Lux website, enquiries and information provided through the website.

Additional terms, consultation documentation, consent forms, treatment agreements, aftercare instructions or booking conditions may apply if you proceed with an SMP treatment.

Nothing in these Terms affects any statutory rights you may have under applicable Irish or EU consumer law.

3. Website Information

The information provided on this website is intended to give general information about scalp micropigmentation, SMP By Lux services, the consultation process and potential treatment options.

We aim to keep the information accurate and up to date. However, information on the website should not be treated as a personalised treatment recommendation or a guarantee that a particular treatment will be suitable for you.

Treatment suitability, expected results, treatment area, number of sessions and other individual considerations are assessed as part of the consultation process.

4. Scalp Micropigmentation

Scalp micropigmentation is a cosmetic treatment involving the placement of pigment into the scalp to create the appearance of hair follicles, density or reduced visibility of certain scars.

SMP By Lux may provide treatments including:

• Hairline reconstruction
• Full-scalp or buzz-cut SMP
• Density treatments
• SMP for women
• FUE scar camouflage
• FUT scar camouflage
• Alopecia-related SMP where appropriate

Not every treatment is suitable for every person.

A consultation and assessment may be required before treatment is agreed.

5. Consultations

SMP By Lux offers consultations to discuss your concerns, desired outcome, potential treatment approach and suitability.

Submitting a consultation enquiry through the website does not:

• Guarantee that treatment will be offered
• Confirm an appointment
• Create a treatment contract
• Guarantee a particular result
• Guarantee a particular treatment price

Where appropriate, further information or photographs may be requested before or during the consultation process.

6. Pricing

SMP pricing varies depending on the individual treatment required.

Factors may include:

• Treatment area
• Level or pattern of hair loss
• Existing hair density
• Scar size and type
• Number of sessions required
• Complexity of the treatment
• Desired result

For this reason, treatment prices are generally discussed following an individual assessment or consultation.

Any quotation provided will relate to the treatment plan discussed at that time and may be subject to any conditions explained with the quotation.

No payment is currently taken through the SMP By Lux website unless expressly stated otherwise.

7. Treatment Results

Every scalp and every SMP treatment is individual.

Photographs and results displayed on the SMP By Lux website are examples of treatments and are provided to demonstrate the type of work that may be achievable.

They do not guarantee that another client will achieve an identical result.

Results may vary depending on factors including:

• Skin type
• Existing hair
• Hair-loss pattern
• Scar tissue
• Pigment retention
• Lifestyle
• Sun exposure
• Healing
• Aftercare
• Individual biological response

Treatment expectations and limitations will be discussed as part of the consultation and treatment-planning process.

8. Number of Sessions and Longevity

Most SMP treatments are typically completed over approximately three sessions, although the number of sessions required varies between individuals.

Certain treatments, including scar camouflage, may require additional sessions depending on the scar tissue, pigment retention and desired result.

SMP commonly lasts approximately 3–5 years, although longevity varies according to factors such as skin type, lifestyle, sun exposure and aftercare.

A refresher or top-up treatment may be recommended over time and will often involve fewer sessions than the initial treatment.

These timeframes are general guidance and are not guarantees.

9. Before and After Photographs

Before-and-after photographs displayed on this website are intended to demonstrate genuine examples of SMP treatment outcomes where appropriate permission has been obtained for their use.

Images must not be copied, reproduced, downloaded, republished or used for commercial or promotional purposes without permission.

Photographs submitted privately as part of an enquiry or consultation are not automatically authorised for marketing use.

Submitting a photograph through the consultation form does not give SMP By Lux permission to publish or use that photograph for advertising, social media, website results or promotional purposes.

Separate permission or consent will be obtained where identifiable client imagery is to be used for those purposes.

10. Information You Provide

When submitting an enquiry, you agree to provide information that is accurate to the best of your knowledge.

You should inform SMP By Lux of relevant information that could reasonably affect treatment suitability or safety during the consultation and treatment process.

Information provided through the website will be handled in accordance with our Privacy Policy.

11. Medical Information

Information on this website is not intended to replace advice, diagnosis or treatment from a doctor or other appropriately qualified healthcare professional.

SMP By Lux provides cosmetic scalp micropigmentation services and does not diagnose medical causes of hair loss or other medical conditions.

Where there is uncertainty regarding a scalp condition, unexplained hair loss, medication, medical history or treatment suitability, you may be advised to obtain appropriate medical advice before proceeding.

12. Appointments, Deposits and Cancellations

Where an appointment is arranged, any applicable booking, deposit, rescheduling or cancellation conditions will be communicated before a binding booking or payment is made.

Where specific booking terms are provided and accepted, those terms will form part of the agreement relating to that appointment.

Any cancellation rights provided by applicable Irish or EU consumer law remain unaffected.

13. Treatment Consent and Aftercare

Before treatment, clients may be required to complete appropriate consultation, medical-history, consent or treatment documentation.

Clients are expected to follow relevant pre-treatment and aftercare instructions provided by SMP By Lux.

Failure to follow aftercare guidance may affect healing, pigment retention and the final appearance of the treatment.

Nothing in this section limits your statutory rights where a service has not been provided in accordance with applicable consumer law.

14. Website Availability

We aim to keep the SMP By Lux website available and functioning correctly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance
• Hosting issues
• Technical problems
• Security updates
• Circumstances outside our reasonable control

We may update, modify or remove website content where reasonably necessary.

15. Third-Party Websites and Services

The website may contain links to third-party websites or services, including:

• Google Maps
• WhatsApp
• Instagram
• Facebook
• TikTok

These services are operated independently.

SMP By Lux is not responsible for the content, availability, security or privacy practices of independent third-party websites or platforms.

Use of those services may be subject to the provider's own terms and privacy policies.

16. Intellectual Property

Unless otherwise stated, the website and its original content, including:

• Text
• Branding
• Logo
• Layout
• Graphics
• Photographs
• Treatment imagery
• Design elements

are owned by, licensed to or used with permission by Luxmi Petticrew trading as Lux Aesthetic Studio / SMP By Lux.

Website content may be viewed for personal, non-commercial purposes.

You may not reproduce, republish, distribute, modify, sell or commercially exploit website content without prior permission, except where permitted by law.

17. Acceptable Use

You must not knowingly:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or hosting systems
• Introduce malicious software, viruses or harmful code
• Interfere with the operation or security of the website
• Misuse the consultation form
• Upload malicious, unlawful or unrelated files
• Use website content in a way that infringes intellectual-property rights

18. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms limits your statutory consumer rights.

To the extent permitted by law, SMP By Lux is not responsible for losses arising solely from:

• Reliance on general website information as though it were personalised professional advice
• Use of independent third-party websites
• Temporary website unavailability
• Circumstances outside our reasonable control

Any rights or remedies you have where a service is not supplied in accordance with applicable consumer law remain unaffected.

19. Privacy and Cookies

Use of personal information is explained in our Privacy Policy.

Use of cookies and similar technologies is explained in our Cookie Policy.

You can also review or change non-essential cookie choices through the website's Cookie Settings control.

20. Complaints

If you have a concern about the website, an enquiry or a service provided by SMP By Lux, please contact us so that we have an opportunity to address the matter.

Email: info@smpbylux.com
Telephone: 046 901 7144

We aim to deal with concerns fairly and reasonably.

Nothing in this section prevents you from exercising any rights or remedies available under applicable consumer law.

21. Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Nothing in this section deprives a consumer of any mandatory protections or rights available to them under applicable law.

22. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to:

• The website
• Services
• Business practices
• Applicable law
• Regulatory requirements

The latest version will be published on the SMP By Lux website with the date of the most recent update.

23. Contact

Questions about these Terms & Conditions can be sent to: